General Tax Program Questions

Your first return
To prepare a tax return, first select the client and click the "Prepare Return" button or click the appropriate Toolbar shortcut. These questions deal with tax return preparation activities.

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Client file data in your SAXTAX Windows Programs can be periodically saved to the hard drive by clicking the Disk Tool or choosing Save from the File Menu. After saving, you can continue working on the tax return.

Use the Toolbar button to repeat field data or entire records. Refer to your key help (F1) on these screens.

With the cursor on that field, press the F2 key to bring up the calculator. Enter figures into the calculator so that the result is the negative amount you want. Press the F2 key again to enter or “paste” that amount in the field. Note, due to Dept of Revenue regulations, some fields on the Sales Tax Program will not accept negative numbers.

Usually, this error is client specific (it does not occur with all clients) and is not a general program problem. Anytime you have a client file corruption, we will be happy to have our programming staff check it out for you. Call our Technical Support Department for instructions on sending us the corrupt file.

Usually, this error is preceded by some other error. In any case, you should try to close SAXTAX completely. You might have to press Alt+Ctrl+Delete and End Task. Usually, you can go back into the client file OK. If necessary, go to the network manager screen and unlock the file.  If you continue to encounter the Access Violation, call our Technical Support Department.


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NOTE: If at any time you run into a problem that you cannot easily solve, please call SAXTAX Technical Support: (772) 337-2921.